PloS one

Data in brief

health marketing quarterly

international journal of health care quality assurance

[1] Using fuzzy gap analysis to measure service quality of medical tourism in Taiwan.

[2] Using the Fuzzy DEMATEL to Determine Environmental Performance: A Case of Printed Circuit Board Industry in Taiwan.

[3] Data to model the effects of perceived telecommunication service quality and value on the degree of user satisfaction and e-WOM among telecommunications users in North Cyprus.

[4] service quality and customers preference of cellular mobile service providers

[5] managing service quality to gain competitive advantage in retail environment

[6] kent içi otobüs memnuniyet anketi verileri ve faktör analizinden yararlanılarak otobüslerin hizmet kalitesinin modellenmesi: İett örneği

[7] dimensi service quality dan kepuasan wajib pajak pbb di kabupaten malang

[8] the meetings, incentives, conferences, and exhibitions (mice) industry: determinants of thai organizational effectiveness

[9] the services quality level assessesment in the technical university with servqual method applying

[10] eventqual: a measure of perceived quality of sporting event spectators

[11] developing a mystery shopping measure to operate a sustainable restaurant business: the power of integrating with corporate executive members’ feedback

[12] the impact of individual heterogenity on building consumer loyalty

[13] service quality in restaurants: customers’ expectation and customers’ perception

[14] an empirical assessment of service quality in the context of travel agencies in the republic of macedonia

[15] students’ perceptions about role of faculty and administrative staff in business education service quality assessment

[16] examining the relationship between service quality and customer satisfaction: a factor specific approach

[17] the role of user satisfaction in implementing a business intelligence system

[18] an optimal strategic business model for small businesses using online platforms

[19] the relationship between service quality, customer satisfaction and customer loyalty: an investigation in vietnamese retail banking sector

[20] the influence of service quality on satisfaction: does gender really matter?

[21] pengaruh kualitas layanan mobile banking (m-banking) terhadap kepuasan nasabah di indonesia [effect of mobile banking (m-banking) service quality on customer satisfaction in indonesia]

[22] Perception of service quality in agrotourism accommodations: Impact on guest loyalty and re-visit intentions

[23] The Effect of Service Quality on T-Cash Customer Satisfaction using System Dynamics Framework

[24] Implementing Customer Relationship Management to Increase Education Service using Service Quality Method

[25] Full relationship among e-satisfaction, e-trust, e-service quality, and e-loyalty: The case of Iran e-banking

[26] Relationship between employee engagement scores and service quality ratings: Analysis of the National Health Service staff survey across 97 acute NHS Trusts in England and concurrent Care Quality Commission outcomes (2012-2016)

[27] Investigating the managerial practices’ effect on Employee-Perceived Service Quality with the moderating role of supportive leadership behavior

[28] Instrument for measuring service quality and dimensions of service quality affecting image, value and trust in medical tourism area

[29] Examining the effect of retail service quality dimensions on customer satisfaction and loyalty: The case of the supermarket shopper

[30] The influence of brand experience and service quality on customer engagement

[31] Evaluating and prioritizing hospital service quality.

[32] 科技大學圖書館服務品質評量指標之分析 An Analysis for Library Service Quality Indices of Technological University

[33] Analysis of the main service quality dimensions that affect the satisfaction of users of the metropolitan rail public transit services in Algiers

[34] Service Quality in Tourism: A Systematic Literature Review and Keyword Network Analysis

[35] Optimal risk management for the sharing economy with stranger danger and service quality

[36] Service quality and tourist satisfaction at homestays

[37] Exploring different airport users’ service quality satisfaction between service providers and air travelers

[38] Lean service quality model to improve the performance of service in automotive dealer

[39] Online Service Quality Measurement Utilizing Psychophysiological Responses

[40] Measurement of service quality of a public transport system, through agent-based simulation software

[41] Neighborhood-aware web service quality prediction using deep learning

[42] Variations in airline passenger expectation of service quality across the globe

[43] LSH-based private data protection for service quality with big range in distributed educational service recommendations

[44] CC-Qual: A holistic scale to assess customer perceptions of service quality of collaborative consumption services

[45] Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam

[46] Modeling the role of service quality, customer satisfaction and customer loyalty in building service brand equity

[47] The Effect of Marketing Mix, Brand Image, and Service Quality on Customer Loyalty In Bank BNI Syariah

[48] Operationalizing Integrated Immunization and Family Planning Services in Rural Liberia: Lessons Learned From Evaluating Service Quality and Utilization.

[49] Internal service quality: Marketing strategies can help to reduce employee turnover for food servers

[50] Using fuzzy gap analysis to measure service quality of medical tourism in Taiwan.

[51] The effect of service quality on satisfaction and its impact on debtor loyalty BJB credit Guna Bhakti (KGB) (Case study at BJB bank Bandung main branch office)

[52] Proposing the Combinational Model of Service Quality and Analytic Network for Ranking Service Provider Enterprises: Case Study of Insurance Enterprises of Central Insurance

[53] The effects of peripheral service quality on spectators’ emotions and behavioural intentions

[54] Assessing Service Quality Factors in Mobile Payments - Insights Based on User Experiences in Social Media

[55] The impact of e-service quality and customer satisfaction on customer behavior in online shopping.

[56] The Effect of Electronic Service Quality on Customers Satisfaction and Loyalty in Online Shopping

[57] Determinants of customer perceived online shopping logistics service quality value: an empirical study from China

[58] Data to model the effects of perceived telecommunication service quality and value on the degree of user satisfaction and e-WOM among telecommunications users in North Cyprus.

[59] Service quality imperative for quality assurance in higher education: A case study

[60] Platform-mediated reputation systems in the sharing economy and incentives to provide service quality: The case of ridesharing services

[61] Role of social networking platforms as tool for enhancing the service quality and purchase intention of customers in Islamic country

[62] Do social networking platforms promote service quality and purchase intention of customers of service-providing organizations?

[63] Service quality measurement. A new approach based on Conjoint Analysis

[64] How servant leadership and self-efficacy interact to affect service quality in the hospitality industry: A polynomial regression with response surface analysis

[65] The role of service quality and institutional image in establishing relational commitment between private universities and the student

[66] Investigating the role of UTAUT and e-service quality in internet banking adoption setting

[67] The role of selected demographic variables on perceptions of internet banking service quality, value, satisfaction and loyalty

[68] The effect of the internet banking service quality on customer satisfaction (case study: Refah bank in Tehran)

[69] Examining factors influencing Indian customers' intentions and adoption of internet banking: Extending TAM with electronic service quality

[70] Marketing strategy of internet-banking service based on perceptions of service quality in Vietnam

[71] An analysis of customers' acceptance of internet banking: An integration of e-trust and service quality to the tam - The case of Turkey

[72] An analysis of customers' acceptance of internet banking: An integration of E-Trust and service quality to the TAM - The case of Turkey

[73] Pathology the Internet Banking Service Quality Using Failure Mode and Effect Analysis in Interval-Valued Intuitionistic Fuzzy Environment

[74] Internet Banking Service Quality in Malaysia: An Empirical Investigation

[75] Internet banking service quality in South Africa: A qualitative analysis of consumer perceptions

[76] Examination of internet banking customer perception of service quality: Evidence from banking industry

[77] Expectation and perception of internet banking service quality of select Indian private and public sector banks: A comparative case study

[78] E-service quality of internet based banking using combined fuzzy AHP and fuzzy TOPSIS

[79] Service quality in a mid-sized air terminal: A SEM-MIMIC ordinal probit accounting for travel, sociodemographic, and user-type heterogeneity

[80] A time-aware dynamic service quality prediction approach for services

[81] A multi-criteria decision method for performance evaluation of public charging service quality

[82] Hospital service quality evaluation: an integrated model based on Pythagorean fuzzy AHP and fuzzy TOPSIS

[83] A 2020 perspective on “Service quality management of online car-hailing based on PCN in the sharing economy”

[84] Influence of service quality in sharing economy: Understanding customers’ continuance intention of bicycle sharing

[85] Service quality analysis of signalized intersections from the perspective of bicycling

[86] Evaluation of passenger satisfaction with service quality: A consecutive method applied to the airline industry

[87] Minding the competition: The drivers for multichannel service quality in fashion retailing

[88] Service quality in blood donation: satisfaction, trust and loyalty

[89] Retail in my pocket– replicating and extending the construct of service quality into the mobile commerce context

[90] The mechanism and boundary conditions of the relationship between customer incivility and service quality

[91] Examining patient perceptions of service quality in Turkish hospitals: The SERVPERF model

[92] Measuring service quality perceptions of customers in the hotel industry of Pakistan

[93] The influence of online food delivery service quality on customer satisfaction and customer loyalty: The role of personal innovativeness

[94] Investigating the Effects of Consumer Innovativeness, Service Quality and Service Switching Costs on Service Loyalty in the Mobile Phone Service Context

[95] E-SERVICE QUALITY, PASSENGER SATISFACTION AND PASSENGER LOYALTY RELATIONSHIP IN AIRLINE INDUSTRY

[96] Employee performance factors in service quality at regent’s/ city’s investment and one stop integrated services (Dpmptsp) in riau province

[97] e-Devlet Hizmetlerinin Kurumsal Eşbiçimlilik Durumu ve Kalitesi. eBelediye Hizmetleri Üzerine Bir Araştırma. Institutional Isomorphism and Service Quality of e-Government Services. An Investigation on e-Municipal Services

[98] Investigation on the relationship Of service Quality on Tourist Satisfaction and Loyalty: Case Study of Ardabil County

[99] The assessment of perceived service quality dimensions of hotel industry in Bangladesh

[100] a method for improvement of objectivity of e-service quality evaluation

[101] service quality and customers preference of cellular mobile service providers